Refund and Returns Policy
At USA Wipers, customer satisfaction is our top priority. We are committed to providing high-quality products and excellent service. However, we understand that there may be instances where a return or refund is necessary. Please review our refund and returns policy below:
Eligibility for Returns
To be eligible for a return, the item must:
- Be in its original condition, unused, and in the original packaging.
- Be returned within 30 days of the delivery date.
Restocking Fee
A restocking fee of $10.00 will be applied to all eligible returns. This fee covers the costs associated with processing the return and restocking the item.
Incorrect Address Returns
If a product is returned due to an incorrect or incomplete shipping address provided by the customer, the return will be subject to the $10.00 restocking fee. Customers are responsible for ensuring their shipping address is accurate at the time of purchase.
Refund Process
- Initiating a Return: To initiate a return, please contact our customer support team at USAWipers@gmail.com with your order number and reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on where to send the item.
- Inspection and Refund: Upon receiving and inspecting the returned item, we will process your refund. The refund amount will be the purchase price of the item minus the $10.00 restocking fee.
- Refund Timing: Refunds will be issued to the original payment method within 7-10 business days after the return is processed.
Non-Refundable Items
- Items that are damaged or not in their original condition due to customer handling.
- Items returned after the 30-day window.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at USAWipers@gmail.com. We will work with you to resolve the issue, which may include a replacement or full refund without a restocking fee.
Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped).
Contact Us
For any questions or concerns about our Refund and Returns Policy, please reach out to us at USAWipers@gmail.com or call us at 574-606-9525.
Thank you for choosing USA Wipers. We appreciate your business!
